A FRESH PERSPECTIVE
Hello
With over 25 years of experience in operations, catering, and commercial strategy, we help brands refine customer experience, improve efficiency, and grow sustainably.
I am an experienced service industry leader with a background in the retail / licensed retail, and leisure markets. I have spent a hugely enjoyable career working around the country, in stadiums, hotels, public houses, contract catering, and high street stores. In businesses that had one thing in common, they each boast a passion for success.
I do believe that you must bring your whole self to the table if you want to thrive in today’s crazy world; your personality, your sense of humor, and most importantly, your heart.
What excites me is you - your business delivering strong process improvements, driving sales, profit, achieving terrific standards and developing teams to achieve their best.
I am super confident, that I can support you to achieve a better balanced, more productive business - give me a call to find out how
Martin Eggleston – Senior Consultant and Founder of EGGLESTON & Co., bringing a fresh perspective to retail and hospitality businesses across the UK.
bringing a fresh perspective to retail and hospitality businesses, we help clients refine customer experience, improve efficiency, and grow sustainably
Our Way - creating a balance
“Organisations tend to struggle to balance the needs of the business with those of the customer my job is to facilitate that relationship for sustainable gain”
Martin Eggleston
When people, stakeholders, and customers are all accounted for in equal measure, there forms a strong and cohesive business unit. We can help you achieve this by following a philosophy of balanced decision making.
By applying this philosophy to every decision made or suggested, I ensure that we meet our target of working 'on purpose'. Because Purpose at work isn't just about doing a job—it's about finding meaning in the work we do every day. Studies show that employees who feel a sense of purpose are more motivated, engaged and productive. They care about their roles, their teams and the organisation's mission.
How do we work ?
I focus on delivering results by getting hung up on the process of getting them.
By applying strategic thinking in a creative manner, I ensure an understanding of the business and market context in which your business challenges exist.
My problem-solving approach is then more focussed, ensuring a greater business success rate.
what makes it so good ?
The rigour of working in large blue-chip organisations applied within the freedom of a small independent consultancy creates an environment ideally suited to cracking difficult problems.
I approach each project and client with an open mind and a bespoke process - however, I only ever judge success by your results.
how do we do it ?
I will focus all my energies on your tasks at hand, rather than be distracted by others demands - this means that I get to focus on the work I love while you (our clients) get a much greater return.
This informal culture is what allows for strong
collaboration with my clients, thus helping me share the responsibility of your success.
“Strategic, creative thinking - and the understanding of the necessity to Balance decisions on People, Stakeholders and Clients”
Martin Eggleston
Expert in the field
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I can promise you, our valuable client, a best in class approach.
Experienced enough to help, and enthusiastic enough to care - creating your blue sky moments with a fresh approach to consulting, joined-up and complete with project management to fully engage your business...
It’s called “a fresh perspective”.
A low-cost initial consultation lasting about an hour, will identify your needs based on your current business plans, strategies, and commercial circumstances. The output of this meeting will be a recommended course of action.
We will talk about joint recommendations and potential returns on your investment before you commit to any further help from me.
Nothing to lose, but everything for your business to gain.
Our experience flows across Retail, Hospitality and Contract Catering. Pulling on our expertise we offer solutions and a strategy for:
Contract Management
Engagement
Feasability
Purchasing
Process management
Our ongoing support may include deep dives on:
Planning
Benchmarking
KPI measures
Recruitment
Our aim is your success
Operational Excellence
A philosophy of leadership, teamwork and problem solving results in continuous improvement throughout your business, by focusing on the client's needs, empowering employees, and optimizing existing activities in the process.
Operational Excellence is a systematic approach to drive any organisation toward world-class execution, integrating Operational Excellence methods and tools into an organization’s operating model, principles, and culture.
Organisations pursuing Operational Excellence can deliver a combination of quality, price, and ease of purchase and service that no other organization in their market or industry can match.
OUR 12 STEPS TO EXCELLENCE
1. Operations that are standardised, simplified, and tightly controlled.
2. Management systems that focus on integrated, reliable, and high-speed transactions.
3. A culture that detests waste and rewards efficiency.
4. Respecting every individual
5. Leading with humility
6. Seeking perfection
7. Assuring quality
8. Embracing scientific thinking
9. Focussing on process
10. Thinking systematically
11. Creating constancy of purpose
12. Creating value for the customer
I will always encourage the use of Balanced Scorecards across the entire business. A Balanced Scorecard emphasises leading, current, and lagging performance indicators and balances four critical success measures - Financials, Customers, Internal Business Processes, and Organisational Learning & Growth.
Well-designed, efficient, and effective Management, Customer-facing, and Support processes are necessary to deliver best-in-class results and achieve Operational Excellence.
The focus of Operational Excellence goes beyond the traditional event-based model of improvement toward a long-term change in organisational culture.
“People still are the critical factor in an organisation’s success. As personnel numbers shrink, it’s more power in fewer people’s hands”
“Martin encourages an operational excellence initiative that yields strategic and sustainable results. Performance Management is the process that translates strategic initiatives into measurable objectives and goals.”
Strategic influence
The focus of Operational Excellence goes beyond the traditional event-based model of improvement toward a long-term change in organisational culture.
“People still are the critical factor in an organisation’s success. As personnel numbers shrink, it’s more power in fewer people’s hands”
“Martin encourages an operational excellence initiative that yields strategic and sustainable results. Performance Management is the process that translates strategic initiatives into measurable objectives and goals.”
Martin has substantial experience in developing strategies for underperforming service industry businesses or retailers. Assessing processes, driving performance improvement, reducing overhead expenses, and improving profitability. In many cases, our retail clients request that we also assist in implementing the plan.
A typical performance improvement assignment will include an assessment of performance, including benchmarking and development of an implementation plan in one or a combination of the following areas:
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Selling, general, and administration
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Store and field operations
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Logistics and distribution
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Sourcing/supply/procurement chain
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Sales, margin, and inventory productivity
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Channel/product line performance
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Pricing, sensitivity and gross margin £ impact